BOOKING & CANCELLATION POLICY FOR SHORT COOKERY COURSES

1. The following conditions relate to cancellations which have an impact on our business and other customers. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.
2. Short Cookery Courses refer to all Evening Courses,  1-Day Courses, Multi-Day Courses (2-5 days), & Pop-Up Restaurant Nights. Bookings include new bookings, re-bookings, and transfers.
3. Course fees must be paid in full at the time of booking and cannot be paid upon arrival for participation in a course. We can only confirm your place(s) once full payment has been made at which point you will receive an automatic booking confirmation from our online booking system, or we will confirm the booking confirmation by email if a booking has been made over the phone. Should the course of your choice be fully booked, give us a ring and we can place you on a waiting list.
4. Failure to attend a course for any reason does not entitle a refund or a deferral to another course. No alternative dates will be given for missed classes.
5. If you have been booked onto a course as a gift, all provisions set out in our Terms & Conditions still apply.
6. Any course deferral must be taken within 12 months of the start date of your original course booked. You will be required to pay any difference between your credit and the cost of the future booking.
7. As our administrative hours are 09.00 – 17.30, Monday to Friday (excluding public holidays), notice received outside these hours will be treated as received on the next working day.
8. Phone or voicemail cancellations will not be accepted.
9. Short Course Deferral Policy:  All deferral requests must be made by email to info@dublincookeryschool.ie
   At least 14 day's notice is given: a booking may be deferred to another course without penalty.
   14 days - 48 hours notice is given: deferrals will be subject to a €25 administration fee per attendee.
   Within 48 hours: no credit, deferral requests/transfer will be possible. If you are unable to attend you are welcome to send someone in your place (16 years or older) and we can email you a copy of the recipes you've missed.
10. Multi-Day Course Deferral Policy:  All deferral requests must be made by email to info@dublincookeryschool.ie.
    At least 21 days' notice is given: a booking may be deferred to another course without penalty.
    21 days - 48 hours notice is given: deferrals will be subject to a €75 administration fee per attendee.
    Within 48 hours: no credit, deferral requests/transfers will be possible. If you are unable to attend you are welcome to send someone in your place (16 years or older) and we can email you a copy of the recipes you've missed.
11. Administration fees for both cancellations and deferrals are calculated on a per attendee basis.
12. Dublin Cookery School does not issue cash or credit card refunds for customer cancellation.
13. Travel or accommodation costs relating to a cancelled or rescheduled cookery courses are the sole responsibility of the student. Dublin Cookery School will not reimburse any travel or accommodation costs that were lost due to a cancelled or rescheduled cookery course. We strongly recommend that you obtain appropriate travel insurance prior to placing an order for any events or cookery courses to cover you in the event that you cannot attend an event or course for unforeseen reasons, for example due to bad weather, transport delays or cancellations, illness or bereavement. Some bank cards automatically provide you with travel insurance cover – please check with your relevant insurance company before placing an order with us.
14. In the case of deferrals of courses booked on sale, the relevant deferral fees will be applied and then the remaining value of the original booking will remain as a credit available to use towards future bookings.

BOOKING & CANCELLATION POLICY FOR 4 WEEK ESSENTIAL SKILLS COURSE

1. The 4 Week Essential Cookery Couse requires a deposit of €850 in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
2. Dublin Cookery School can only guarantee a place on a 4 Week Essential Cookery Course once the full tuition amount for the course has been paid. Full tuition course fees must be paid for before the course starts. Should the course of your choice be fully booked, there will be an option to be placed on a waiting list.
3. At least 8 weeks' notice is given: any amount paid towards the full course tuition will be refunded minus an admin fee of €150. 
   8 weeks - 2 weeks' notice is given: the deposit amount will be forfeited.
   Within 2 weeks' notice: no credit, deferral requests/transfers will be possible
4. Should you wish to defer your reserved place on an Essentials Course to a course date in the future rather than cancel your booking outright, we will transfer your course deposit and any tuition amount paid to that future date if at least 8 weeks notice is given in writing. If an Essentials Course deferral request is made less than 8 weeks before the start of a Certificate Course, a deferral will not be possible and your deposit and any tuition amount paid will be forfeited.
5. Withdrawal from a 4 Week Essential Course due to illness, travel difficulties, or any other reason does not lead to any form of refund. If the student leaves a Certificate Course prior to completion of the course, he or she forfeits his place as well as all fees paid. Personal and/or travel insurance is highly recommended to cover you not being able to attend or complete a course.

4 WEEKS ESSENTIAL COOKERY COURSE PROGRAMME TRIAL COURSES

1. Full payment for the Trial Course must be made at the time of booking.
2. The full cost of a Trial Course up to a maximum of €190 will be deducted from the final payment of the student’s 4 Weeks Essential Cookery Course tuition balance.
3. The value of the Trial Course remains eligible for use as a credit against a student’s 4 Week Essential Course tuition for a period of 12 months following the date the Trial Course was taken.
4. Should someone choose not to enroll in a 4 Weeks Essentials Course course following the Trial Course, the individual will not be entitled to a refund.
5. Only 1 x Trial Course is available per person.
6. Trial Courses must be claimed prior to the commencement of the student’s 4 Weeks Essential Course.
7. Trial Courses are subject to availability and our full Terms & Conditions.
8. Accommodation and any other costs are excluded from the Trial Course offer.

BOOKING & CANCELLATION POLICY FOR CORPORATE/PRIVATE EVENTS

1. Events within this section include Private Event bookings, Corporate Event bookings, and Venue Hire. Venue Hire may be subject to additional Terms and Conditions which will be outlined in individual contracts.
2. All events require a deposit equivalent to 50% of the estimated event cost in order to reserve the date and confirm the booking.
   The remaining balance will be due within 7 days following the event date.
   Events booked within 2 weeks of an event date will be required to pay their invoice in full.
   Venue Hires require full payment in advance of the venue hire date.
3. If an invoice has been paid in full before the event, then any additional group numbers or drinks will be invoiced for and due for payment 7 days following the event.
4. Details regarding events including number of participants, dietary requirements, and menu must be confirmed at least 7 days prior to the event. The final event cost quoted at this time will be applied when calculating the outstanding balance due even if the actual number of participants attending the event drops. If there are any additional participants to add to the original booking, please contact us directly to discuss feasibility.
5. If written Notice of Cancellation is received at least 28 days before the event date, your deposit (if applicable) will be refunded minus an administration fee of €150.
6. If, however, written Notice of Cancellation is received less than 28 days before the event date, the deposit will be non-refundable. Note that certain events may have a non-refundable deposit clause in the case that the school canceled classes in order to accommodate the event.
7. Any property or equipment damage as a result of Venue Hire will be billed directly to the hiring party with payment due upon receipt.

BOOKING & CANCELLATION POLICY FOR CATERED EVENTS

1. Catered Events in this section apply to all catering-related services including pick-up and drop-off catering bookings as well as on-site catering Events requiring service staff. Catered events requiring special arrangements may be subject to additional Terms and Conditions which will be outlined in individual contracts.
2. Catering bookings require a deposit equivalent to 50% of the catering event cost in order to reserve the date requested at which point we will confirm the booking with an Official Receipt of Deposit. The remaining amount will be due 28 days prior to the catered event date unless otherwise stipulated. Details regarding catered events including number of guests, dietary requirements, and menu must be confirmed at this time.
3. Deposits for catered events are non-refundable.
4. Catered Events may be transferred to another date if at least 28 days notice is given before the initially planned event date. If a catering event date transfer is requested 7-28 days before the event date, a €200 administration fee will be added to their final invoice. Event date transfers requested less than 7 days before a catered event date cannot be accommodated and the deposit will be forfeited. Arrangements for catered event date transfers must be made over the phone.
5. Venue and equipment rentals for catered events are the sole responsibility of the customer.
6. Insurance for on-site catered events is the full responsibility of the customer.

GIFT VOUCHERS

1. Gift Vouchers purchased through our retired online system (containing 4-5 numerical digits) have now expired and are no longer redeemable.
2. Gift Vouchers purchased through our new online system can be redeemed online by entering its unique Gift Voucher Number during the Check-Out process so long as the expiration date has not been passed.
3. Gift Vouchers can be used towards the purchase of courses at regular price, and shop items (both online and in person).
4. Gift Vouchers cannot be exchanged for cash.
5. All Gift Vouchers are non-refundable.
6. Gift Vouchers have an expiration date of 5 years from the date of purchase (this came into law from 2nd December 2019. Gift vouchers purchased prior to this date are now obsolete). If a Gift Voucher was issued under other circumstances, the expiration date will be clearly listed on the voucher.
7. If any item purchased with a Gift Voucher is used for an item of a lower price, the credit will remain on the Gift Voucher. No cash refund will be given.
8. Gift Voucher values may be applied towards items at a higher value with the difference in amount payable by cash or credit card at the time of purchase.
9. Complimentary digital Gift Vouchers are automatically generated for all Gift Voucher orders. Physical Gift Voucher cards are available at a cost of €2 per card.

PROMOTIONS & SPECIAL OFFERS

1. Promo Codes and Special Offers may only be applied to the select courses and dates specified in the Promotion for the duration of the Promotion.
2. Promotions and Special Offers cannot be used in conjunction with any other offer.
3. We reserve the right to end Promotions and Special Offers at any time.
4. Normal cancellation and booking conditions apply including relevant deferral fees.
5. In the case of deferrals of courses booked on sale, the relevant deferral fees will be applied and then the remaining value of the original booking will remain as a credit available to use towards future bookings.

PAYMENT

1. Card payments can be made by DEBIT CARD, VISA, OR MASTERCARD (we do not accept AMEX) through our online booking system or by authorisation (verbal or written) through the office. Cheques are not accepted by Dublin Cookery School.

CANCELLATION OF COURSE DATES & FEES

1. All terms in this section apply to Evening Courses, Day Courses, Multi-Day Courses, and Certificate Courses as well as all Events.
2. Dublin Cookery School reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time.
3. Dublin Cookery School reserves the right to make alterations to all course fees and dates published in brochures or online.
4. In the event that such changes occur, notification will be given to all affected students as soon as possible via email.
5. In the event that a course is cancelled by Dublin Cookery School (with the exception of the point below), the course will be refunded in full if the course payment was made by cash or credit card (notwithstanding extenuating circumstances such as 'force majeure'). Alternately, a credit may be applied to a future course, as per the customer’s request. If the booking was made using a Gift Voucher, the Gift Voucher will be credited with the original payment amount. If the booking was made using a Cook’s Club Membership Ticket, the Cook’s Club Membership will be credited with the appropriate amount of Cook’s Club Membership Tickets.
6. In the events of 'force majeure', all payments for course fees will turn into a credit note and may be used towards re-booking at a later date.

HEALTH & SAFETY

1. In the interests of both hygiene and safety, students and guests are advised to wear covered, low-heeled shoes with a non-slip sole within the Hands-On kitchen area at Dublin Cookery School.
2. All food cooked in the school is intended to be eaten on the premises. For health and safety reasons, no savoury or unapproved items may be taken home.
3. If you are gluten intolerant or suffer from coeliac disease please contact us before booking onto a course and we'll be able to confirm whether or not your specific course menu is adaptable.  If you suffer from another allergen or dietary restriction, please advise the school at the time of booking. We can normally accommodate by making slight adjustments for your specific hands-on tasks. Note though that the curriculum for other students will remain the same and that there may also be certain course themes that may not suit in order to stay true to the brief. Please email us if you are unsure about your desired class and whether or not we accommodate your dietary needs. When making a booking, be sure to highlight if your food allergy is life threatening and if it is, you must bring an Epi-pen. If your food allergy is airborne and severe or life threatening, due to the wide range of course themes that we host throughout the days and evenings, our environment is not safe for you; if this is the case, we regret that we cannot accept your booking. Please note that we are a busy school environment and while every care will be taken to provide a safe and enjoyable cooking experience for all students, the allergin(s) you are affected by may have been handled at some point previous to your arrival, there is always the risk of cross-contamination.
4. Dublin Cookery School shall be under no liability whatsoever for any loss, injury, or damage to students, guests, customers, or their property, whether due to any neglect, act, or omission by the school, its agents, or employees.
5. All of our regular courses are designed for adults and our minimum age requirement for someone coming on their own is that they are at least in Transition Year / 16 years of age (an exception to this is on specialized age-specific courses such as Growing Gourmets). If your child is younger than this and you think that he or she would enjoy one of our regular courses, we'd love to have them on but they must be accompanied by an adult. Please alert us within the comments section of your online booking if any of the above applies to the attendee; note that our course fees apply to each participant or attendee, regardless of age. Note that our Growing Gourmet courses are for students 11-17 years of age.

CODE OF CONDUCT & SOCIAL MEDIA

1. Respect, cooperation, and teamwork comprise the foundation of how we interact with each other here at Dublin Cookery School. This applies to interaction between guests, students, and tutors and should be reflected in all aspects of participation in the course.
2. If Dublin Cookery School considers that a student or guest is behaving in an unacceptable or unsafe manner during any course or event held on our premises, the offending guest or student may be required to leave either immediately or within a specified time. No refund will be made in this case.
3. Dublin Cookery School reserves the right to also remove this guest or student from any course that he or she has booked onto in the future. In this situation, full refunds for these bookings will be made.
4. Dublin Cookery School regularly communicates school related news in posts made on Instagram and Facebook as well as within its monthly newsletter. Please be aware that this information may include imagery relating to courses, course events, and student achievements.

PURCHASES FROM OUR ONLINE GIFT SHOP

1. Certain products from our Online Gift Shop are available for delivery to addresses within Ireland and the UK. International deliveries (including other addresses within the EU) will require a minimum delivery surcharge and may incur extra delivery charges depending on the exact destination in which case we will contact the customer to confirm these requirements. Please consult the chart below for the delivery surcharge applicable to you.
2. If you order products from our Online Gift Shop for delivery, keep in mind that international delivery destinations may be subject to import duties and taxes. These are generally applied once the delivery reaches the destination. Customers are fully responsible for payment of any duties and taxes applicable to their order. We encourage customers to contact their local custom’s office for further information before placing an international order.
3. All products purchased from our Online Gift Shop for delivery will be delivered by An Post unless other arrangements have been made for custom orders. We will make every effort to post products on the first business day following Order Confirmation. Estimated delivery timescales once processed by An Post are listed below.(See http://postage.anpost.ie/transit.asp for more information.)
4. If we have to delay dispatch of an Online Gift Shop order, we will notify you by email as soon as possible. Dublin Cookery School is not liable for any delay or difference in delivery times within the posted estimated timeframes.

DELIVERY SURCHARGE CHART & ESTIMATED DELIVERY TIMES

RETURNS ON PRODUCTS

1. Products within this section only apply to physical products purchased from our Brookfield Terrace Gift Shop and/or our Online Gift Shop. Products within this section do not apply to any food items, Gift Vouchers, Short Course bookings, 4 Weeks Essential Course bookings, Special Events, Catered Events, or any other dining events.
2. For products purchased from our Brookfield Terrace Gift Shop, customers have 14 days from the date of purchase to return an item to Dublin Cookery School for refund. All items for return must be returned as new, unused, in its original packaging, and accompanied by the buyer’s receipt. Dublin Cookery School cannot accept returns that have been used or damaged.
3. For products purchased from our Online Gift Shop, customers must email info@dublincookeryschool.ie with the details regarding the return including a forwarded copy of the Order Confirmation, your full name, contact telephone number, email address and original delivery address. Customers have 14 days from the date the product reached the delivery address to return an item to Dublin Cookery School for refund as reflected on the postage date stamp on the package. All items for return must be returned as new, unused, and in its original packaging and accompanied by a copy of the Order Confirmation email. The customer will be responsible for all postage costs. Once received, Dublin Cookery School will credit the original purchaser’s credit card for the amount that was paid. Refunds will be made within 7 days of the date that we receive your returned package. Dublin Cookery School will not accept returns that have been used or damaged. Any returns that are not new, unused, and in its original packaging will be sent back to the customer and the customer will be responsible for postage costs.
4. Dublin Cookery School is not liable for any items for return which fail to reach us.