BOOKING & CANCELLATION POLICY FOR SHORT COOKERY COURSES

1. The following conditions relate to cancellations which have an impact on our business and other customers. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.
2. Short Cookery Courses refer to all Evening Courses, 1-Day Courses, Multi-Day Courses (2-5 days), & Pop-Up Restaurant Nights. Bookings include new bookings, re-bookings, and transfers.
3. Course fees must be paid in full at the time of booking and cannot be paid upon arrival for a course. We can only confirm your place(s) once full payment has been made at which point you will receive an automatic booking confirmation from our online booking system, or we will confirm the booking confirmation by email if a booking has been made over the phone.
4. Failure to attend a course for any reason does not entitle a refund or a deferral to another course. No alternative dates will be given for missed classes.
5. If you have been booked onto a course as a gift, all provisions set out in our Terms & Conditions still apply.
6. Any course deferral must be taken within 6 months of the date of deferral. You will be required to pay any difference between your credit and the cost of the future booking.
7. As our administrative hours are 09.00 – 17.30, Monday to Friday (excluding public holidays), notice received outside these hours will be treated as received on the next working day.
8. Phone or voicemail cancellations will not be accepted.
9. Short Course Deferral Policy: Deferral requests must be made by email to info@dublincookeryschool.ie
   At least 14 day's notice is given: a booking may be deferred to another course without penalty.
   14 days - 48 hours notice is given: deferrals will be subject to a €25 administration fee per attendee.
   Within 48 hours: no credit, deferral requests/transfer will be possible. If you are unable to attend you are welcome to send someone in your place (16 years or older) and we can email you a copy of the recipes you've missed.
10. Multi-Day Course Deferral Policy:  All deferral requests must be made by email to info@dublincookeryschool.ie.
    At least 14 days' notice is given: a booking may be deferred to another course without penalty.
    14 days - 48 hours notice is given: deferrals will be subject to a €75 administration fee per attendee.
    Within 48 hours: no credit, deferral requests/transfers will be possible. If you are unable to attend you are welcome to send someone in your place (16 years or older) and we can email you a copy of the recipes you've missed.
11. Administration fees for both cancellations and deferrals are calculated on a per attendee basis.
12. Dublin Cookery School does not issue cash or credit card refunds for customer cancellation.
13. Travel or accommodation costs relating to a cancelled or rescheduled cookery courses are the sole responsibility of the student. Dublin Cookery School will not reimburse any travel or accommodation costs that were lost due to a cancelled or rescheduled cookery course. We recommend that you obtain appropriate travel insurance prior to placing an order for a cookery courses to cover you in the event that you cannot attend a course for unforseen reasons.

BOOKING & CANCELLATION POLICY FOR 4 WEEK ESSENTIAL SKILLS COURSE

1. The 4 Week Essential Cookery Couse requires a deposit of €850 in order to reserve a place in the program. The tuition balance is due 8 weeks prior to the start of the course.
2. Full tuition course fees must be paid for before the course starts.
3. At least 8 weeks' notice is given: any amount paid towards the full course tuition will be refunded minus an admin fee of €150. 
   8 weeks - 2 weeks' notice is given: the deposit amount will be forfeited.
   Within 2 weeks' notice: no credit, deferral requests/transfers will be possible.
4. Should you wish to defer your reserved place on an Essentials Course to a course date in the future rather than cancel your booking outright, we will transfer your course deposit and any tuition amount paid to that future date if at least 8 weeks notice is given in writing. If an Essentials Course deferral request is made less than 8 weeks before the start of a Certificate Course, a deferral will not be possible and your deposit and any tuition amount paid will be forfeited.
5. Withdrawal from a 4 Week Essential Course due to illness, travel difficulties, or any other reason does not lead to any form of refund. If the student leaves a Certificate Course prior to completion of the course, he or she forfeits his place as well as all fees paid. Personal and/or travel insurance is highly recommended to cover you not being able to attend or complete a course.

BOOKING & CANCELLATION POLICY FOR CORPORATE/PRIVATE EVENTS

1. Events within this section include Private Event bookings, Corporate Event bookings, and Venue Hire. Venue Hire may be subject to additional Terms and Conditions which will be outlined in individual contracts.
2. All events require a deposit equivalent to 50% of the estimated event cost in order to reserve the date and confirm the booking. The remaining balance will be due within 14 days following the event date.
3. If an invoice has been paid in full before the event, then any additional group numbers or drinks will be invoiced for and due for payment 14 days following the event.
4. Details regarding events including number of participants, dietary requirements, and menu must be confirmed at least 7 days prior to the event. The final event cost quoted at this time will be applied when calculating the outstanding balance due even if the actual number of participants attending the event drops. If there are any additional participants to add to the original booking, please contact us directly to discuss feasibility.
5. If written Notice of Cancellation is received at least 28 days before the event date, your deposit (if applicable) will be refunded minus an administration fee of €150.
6. If, however, written Notice of Cancellation is received less than 28 days before the event date, the deposit will be non-refundable. Note that certain events may have a non-refundable deposit clause in the case that the school cancelled classes in order to accommodate the event.
7. Any property or equipment damage as a result of Venue Hire will be billed directly to the hiring party with payment due upon receipt.

GIFT VOUCHERS

1. Gift Vouchers purchased through our retired online system (containing 4-5 numerical digits) have now expired and are no longer redeemable.
2. Gift Vouchers purchased through our new online system can be redeemed online by entering its unique Gift Voucher Number during the Check-Out process so long as the expiration date has not been passed.
3. Gift Vouchers cannot be exchanged for cash.
4. All Gift Vouchers are non-refundable.
5. Gift Vouchers have an expiration date of 5 years from the date of purchase (this came into law from 2nd December 2019. Gift vouchers purchased prior to this date are now obsolete). If a Gift Voucher was issued under other circumstances, the expiration date will be clearly listed on the voucher.
6. If any item purchased with a Gift Voucher is used for an item of a lower price, the credit will remain on the Gift Voucher. No cash refund will be given.
7. Gift Voucher values may be applied towards items at a higher value with the difference in amount payable by cash or credit card at the time of purchase.

PROMOTIONS & SPECIAL OFFERS

1. Promo Codes and Special Offers may only be applied to the select courses and dates specified in the Promotion for the duration of the Promotion.
2. Promotions and Special Offers cannot be used in conjunction with any other offer.
3. We reserve the right to end Promotions and Special Offers at any time.
4. Normal cancellation and booking conditions apply including relevant deferral fees.
5. In the case of deferrals of courses booked on sale, the relevant deferral fees will be applied and then the remaining value of the original booking will remain as a credit available to use towards future bookings.

PAYMENT

1. Card payments can be made by DEBIT CARD, VISA, OR MASTERCARD through our online booking system or over the phone (we can accept AMEX for online bookings but not bookings made over the phone). Cheques are not accepted by Dublin Cookery School.

CANCELLATION OF COURSE DATES & FEES

1. All terms in this section apply to Evening Courses, Day Courses, Multi-Day Courses, and Certificate Courses as well as all Events.
2. Dublin Cookery School reserves the right to alter the timing or content of any course, to substitute any teacher, or to cancel a course at any time.
3. Dublin Cookery School reserves the right to make alterations to all course fees and dates published in brochures or online.
4. In the event that a course is cancelled by Dublin Cookery School (with the exception of the point below), the course will be refunded in full if the course payment was made by cash or credit card (notwithstanding extenuating circumstances such as 'force majeure'). Alternately, a credit may be applied to a future course, as per the customer’s request. If the booking was made using a Gift Voucher, the Gift Voucher will be credited with the original payment amount. I
5. In the events of 'force majeure', all payments for course fees will turn into a credit note and may be used towards re-booking at a later date.

HEALTH & SAFETY

1. In the interests of both hygiene and safety, students and guests are advised to wear covered, low-heeled shoes with a non-slip sole within the Hands-On kitchen area at Dublin Cookery School. Long hair must be tied back.
2. It's up to each individual to be aware that any food taken away from the premises is done so at their own risk. All food cooked in the school is intended to be eaten on-site. Dublin Cookery School accepts no responsibility for food once it has left the building.
3. If you have a food allergy or suffer from coeliac disease please contact us before booking onto a course and we'll be able to confirm whether or not your specific course menu is adaptable. All dietary requirements and restrictions must be notified and highlighted at the time of booking. The curriculum for other students will remain the same and stay true to the brief. You must bring an Epi-pen.
4. If your food allergy is airborne and severe or life threatening, due to the wide range of course themes that we host throughout the days and evenings, our environment is not safe for you as there is a risk of cross-contamination.
5. Dublin Cookery School shall be under no liability whatsoever for any loss, injury, or damage to students, guests, customers, or their property, whether due to any neglect, act, or omission by the school, its agents, or employees.
6. All of our regular courses are designed for adults and our minimum age requirement for someone coming on their own is 18 years of age (an exception to this is on specialised age-specific courses such as Growing Gourmets). If your child is younger than this and you think that he or she would enjoy one of our regular courses, we'd love to have them but they must be accompanied by an adult who is also booked on the course.

CODE OF CONDUCT & SOCIAL MEDIA

1. Respect, cooperation, and teamwork comprise the foundation of how we interact with each other here at Dublin Cookery School. This applies to interaction between guests, students, and tutors and should be reflected in all aspects of participation in the course.
2. If Dublin Cookery School considers that a student or guest is behaving in an unacceptable or unsafe manner during any course or event held on our premises, the offending guest or student may be required to leave either immediately or within a specified time. No refund will be made in this case.
3. Dublin Cookery School reserves the right to also remove this guest or student from any course that he or she has booked onto in the future. In this situation, full refunds for these bookings will be made.
4. Dublin Cookery School regularly communicates school related news in posts made on Instagram and Facebook as well as within its newsletters. Please be aware that this information may include imagery relating to courses, course events, and student achievements.

PURCHASES FROM OUR ONLINE GIFT SHOP

1. Certain products from our Online Gift Shop are available for delivery to addresses within Ireland and the UK. International deliveries (including other addresses within the EU) will require a minimum delivery surcharge and may incur extra delivery charges depending on the exact destination in which case we will contact the customer to confirm these requirements. Please consult the chart below for the delivery surcharge applicable to you.
2. If you order products from our Online Gift Shop for delivery, keep in mind that international delivery destinations may be subject to import duties and taxes. These are generally applied once the delivery reaches the destination. Customers are fully responsible for payment of any duties and taxes applicable to their order. We encourage customers to contact their local custom’s office for further information before placing an international order.
3. All products purchased from our Online Gift Shop for delivery will be delivered by An Post unless other arrangements have been made for custom orders. We will make every effort to post products on the first business day following Order Confirmation. Estimated delivery timescales once processed by An Post are listed below.(See http://postage.anpost.ie/transit.asp for more information.)
4. If we have to delay dispatch of an Online Gift Shop order, we will notify you by email as soon as possible. Dublin Cookery School is not liable for any delay or difference in delivery times within the posted estimated timeframes.

DELIVERY SURCHARGE CHART & ESTIMATED DELIVERY TIMES

RETURNS ON PRODUCTS

1. Products within this section only apply to physical products purchased from our Brookfield Terrace Gift Shop and/or our Online Gift Shop. Products within this section do not apply to any food items, Gift Vouchers, Short Course bookings, 4 Weeks Essential Course bookings, Special Events, Catered Events, or any other dining events.
2. For products purchased from our Brookfield Terrace Gift Shop, customers have 14 days from the date of purchase to return an item to Dublin Cookery School for refund. All items for return must be returned as new, unused, in its original packaging, and accompanied by the buyer’s receipt. Dublin Cookery School cannot accept returns that have been used or damaged.
3. For products purchased from our Online Gift Shop, customers must email info@dublincookeryschool.ie with the details regarding the return including a forwarded copy of the Order Confirmation, your full name, contact telephone number, email address and original delivery address. Customers have 14 days from the date the product reached the delivery address to return an item to Dublin Cookery School for refund as reflected on the postage date stamp on the package. All items for return must be returned as new, unused, and in its original packaging and accompanied by a copy of the Order Confirmation email. The customer will be responsible for all postage costs. Once received, Dublin Cookery School will credit the original purchaser’s credit card for the amount that was paid. Refunds will be made within 7 days of the date that we receive your returned package. Dublin Cookery School will not accept returns that have been used or damaged. Any returns that are not new, unused, and in its original packaging will be sent back to the customer and the customer will be responsible for postage costs.
4. Dublin Cookery School is not liable for any items for return which fail to reach us.